Service Level Agreement Between Government Departments


Ensure that internal reporting obligations for service level agreements are clearly defined. At the time of its inception in August 2011, Shared Services Canada took control of 1,533 service level agreements in the public construction and utilities sectors, for a total value of $311,539,726. Based on the results of a 2014 SSC audit for the House of Commons, policy and management reviews, strategic plans, training and discussions with key stakeholders are important steps to ensure the effective use of ALS in federal government departments. Make sure that external reporting obligations are concluded as stated in each service level agreement. Service Level Agreements (ALS) are formal agreements between two or more parties, since they relate to a particular service. These documents contain guidelines for both the supplier and the consumer for the duration of a given contract. A subsidiary of the Canadian government, Shared Services Canada (SSC), was established in 2011 to adjust certain parameters around ALS within the Canadian government to ensure its effectiveness. Formal contractual agreements that impose obligations and obligations on service providers may be an effective method for a client receiving unique or intermittent services, but these agreements may not always be appropriate. For example, internal service providers may not need formal contractual agreements.

B, for example, services provided by one government authority to another service. If used correctly, a Service Level Contract (SLA) can be used as an effective tool for service management. An ALS can ensure that performance expectations are clearly defined so that the parties clearly understand what is needed and up to when. Quality service is recognized as a key factor in customer utility and, as a result, the use of SLAs is increasingly widespread in a number of industries, businesses and authorities. To this end, when addressing service levels in an ALS, it is important to note that Goran Gelic is a senior partner in construction, infrastructure and procurement at McCullough Robertson. He has been involved in a number of major infrastructure projects (domestic and foreign), including roads, railways, mines and hospitals. He has worked in both the Queensland Water Infrastructure and the Transpacific Industries Group. He has extensive experience in the most diverse contractual structures, documents and procurement issues, as well as in contract management and administration. Thanks to his role, he has been enriched by his expertise in the field of BIM and its application in the construction and supply industry.

Goran regularly works with clients on BIM themes and is a regular moderator throughout Australia on BIM themes. The levels of service actually achieved should be assessed on a regular basis to determine whether ALS objectives have been achieved. Regular meetings should be facilitated to verify performance and determine if there are areas for improvement. Depending on the type of service, ALS can be an active document that is regularly updated to record any necessary improvements or updates. Not only within Canada, but many government agencies around the world have signed several service level agreements in the hope of improving the work of the various departments.